Privacy policy
What we collect, why, and what we never do with it.
3 min read
This page covers what Himalayan Chyangra collects when you browse, register, order or sell with us, and what we do with it.
What we collect
Your name, phone number, email address and delivery addresses. Nothing else is required to place an order. If you sell with us, we also ask for an identity document and trade licence to verify you before your first listing goes live.
Why we collect it
To process your order, arrange delivery and contact you about it. We use your email for order updates only, unless you subscribe to the newsletter, and a seller's documents are used for verification only.
Signing in with Google
If you sign in with Google instead of registering directly, we receive your name and email address from Google, and use them the same way as if you had typed them in yourself. We do not receive your Google password or anything else from your Google account.
Proving you are not a robot
Our login and registration forms use our own image captcha, generated on our own server. Unlike the Google reCAPTCHA many sites use, nothing about your visit is sent to Google or any other third party just to prove you are human.
Payments
Cash on delivery and bank transfer are handled entirely by us. If you pay with eSewa or Khalti instead, that payment is handled directly by them under their own privacy policy — we only learn that it succeeded, and never see or store your wallet, card or bank login details.
Emails we send
Order and account emails are sent through Brevo, the email service we use to deliver them. Brevo only handles getting the email to you; it does not use your address for its own marketing.
Cookies and staying signed in
We do not use advertising or tracking pixels. Staying signed in works with a token saved on your own device rather than a tracking cookie, and it is removed when you sign out or clear your browser. If the site owner has switched on Google Analytics, it may record anonymous visit statistics; see Google's own privacy policy for how that works.
What we do not do
We do not sell, rent or share your details with anyone outside our delivery and payment partners, and each of them receives only what is needed to do their part — a delivery address to reach your door, or a payment reference to confirm your order.
Keeping or removing your data
We keep your details for as long as your account is active, and completed order and payment records for as long as we are required to for accounting. If you would like your account closed or your data removed sooner, contact us and we will do so, other than what we must keep by law.
Questions
Call or message us on +977 9800-000000 (WhatsApp included), Sunday to Friday, 7:00 AM to 7:00 PM, or use the contact page.