Terms & conditions
The rules that apply when you order, sell or book with us.
4 min read
These are the terms you agree to when you create an account, place an order, or list an animal for sale on Himalayan Chyangra. We have tried to write them the way we would explain them in person — call us on the number below if anything here is not clear.
In short: cash on delivery is the default, you can cancel any time up to Delivered — a flat रु1,000 cancellation fee is deducted from any refund due — every listing and every seller is reviewed before going live, and selling costs a flat 10% commission with no fee to list.
Your account
To register, you give us your name, email address, phone number and a password of at least 8 characters, and confirm your email before you can order. You are responsible for keeping your password to yourself and for everything done from your account. We may disable an account that misuses the site; if yours has been disabled and you think that is wrong, contact us.
Orders and pricing
An order is a request to buy. It becomes binding once we confirm it and mark the animal reserved. Prices and weights are accurate as of the day an animal is listed; where an animal is sold by the kilo, the final price follows the weight recorded at delivery, as explained on our delivery information page.
Payment and delivery
Cash on delivery is the default. You can also pay in full or put an advance down at checkout and settle the rest on delivery. Delivery charges, zones and timelines are set out in full on the delivery information page.
Cancelling an order
You can cancel from your account at any point up to Delivered — even after the order is marked out for delivery, call us and we will turn the driver around. Anything you have already paid comes back to your account, less a flat रु1,000 cancellation fee. This fee is not deducted when a refund is instead due to your Chyangra (च्याङ्ग्रा) weighing less than ordered.
Animal health
Every animal is sold with its health status recorded and a veterinary certificate issued within seven days of delivery. We are not responsible for illness arising from housing or feeding after handover.
Booking a homestay
Homestay bookings can be made up to 180 days ahead, and must be made at least a day before your stay. Check-in is from 2:00 PM and check-out by 11:00 AM unless we agree otherwise with you directly.
Selling on Himalayan Chyangra
There is no fee to list an animal. We take a 10% commission on what sells and arrange the transport, collect the payment and pay you once the order is delivered. Sellers are responsible for the accuracy of every listing: animals must be healthy, correctly weighed and available on the day of sale. Every seller and every listing is reviewed before it goes live.
| Payout status | What it means |
|---|---|
| Pending | The sale is made, but the order has not been delivered yet |
| Processing | Delivery is confirmed and your payout is being prepared |
| Paid | Sent to your account |
| Failed | The payment could not be sent — we will contact you |
Payouts are sent once your unpaid earnings reach रु2,000.
Using the site fairly
You agree to give us accurate information and not to misuse the site — including placing orders you do not intend to honour, or listing animals that are not yours to sell. We may disable an account that does either.
If something goes wrong
Most problems are easiest to sort out with a phone call. If an order, payment or listing is disputed, contact us first and we will look into it before anything is cancelled or refunded.
Our word on it: if the animal that arrives does not match its listing, do not pay — call us from the door and we will take it back at our own cost. If you already paid in advance, that amount is refunded to your account.
Who operates this site
Himalayan Chyangra is operated by Chyangra Pashmina Research And Agro Tourism Pvt. Ltd. (CPRAT), a company registered in Nepal running a model livestock farm in Lo Manthang, Upper Mustang, with hub centres in Kathmandu and Pokhara.
Governing law
These terms are governed by the laws of Nepal.
Changes to these terms
We may update these terms from time to time. The version on this page is always the current one.
Questions
Call or message us on +977 9800-000000 (WhatsApp included), Sunday to Friday, 7:00 AM to 7:00 PM, or use the contact page.